1. Who we are
PhorixPass is a digital membership card run by Kranotech Studios (“we”, “us”). It gives members discounts that participating businesses (“merchants”) choose to offer. PhorixPass is an independent membership. It is not a government, defence, police or employer welfare scheme, and it does not replace insurance or statutory employee benefits.
2. Your account
- You sign in with an Indian mobile number and a one-time code. Keep your phone and codes to yourself.
- The name you give must be your real name, and your card photo must be a clear, recent photo of your own face. We review every photo before it appears on your card.
- Your account works on one phone at a time. Signing in on a new phone signs the old one out, and device changes are limited.
3. One membership, one person
Your pass is personal and cannot be transferred, lent or shared. The family plan is the way to share: each family member gets their own login, photo and pass. Cashiers compare your face with the photo we send them. If a pass is misused, we may warn you, suspend your account or cancel your membership without a refund.
4. Plans, renewal and cancellation
- Plans are yearly and prices are shown in rupees with GST included.
- Plans bought on the website renew automatically through Razorpay (UPI AutoPay or card) unless you turn off auto-renewal from your account. You stay covered until the end of the year you paid for.
- Plans bought in the app are billed and renewed by Apple or Google under their terms. Manage or cancel them in your App Store or Google Play subscriptions.
- Plans paid for by an employer end when your employer removes your seat or their contract ends.
- Refunds follow the law and, for in-app purchases, Apple's or Google's refund rules. Contact us if you were charged in error.
5. Offers
Offers are set and paid for by merchants. Each offer shows its own conditions, days, branches and limits. Merchants may change or end offers, and an offer can sometimes be unavailable. We check merchants before listing them but we do not sell their goods or services, and we are not responsible for their quality. Please report any offer that isn't honoured from the offer page in the app.
6. Fair use
Do not copy, forward or screenshot QR codes, try to get around redemption limits, use automated tools, or interfere with the service. QR codes expire within a minute and work only on your own phone.
7. Your data
How we collect and use your mobile number, name, photo, location and redemption history is explained in our privacy policy. Employers who pay for your membership only see totals, never what you used.
8. Liability
We provide PhorixPass with reasonable care, but we can't promise it will always be available or error-free. To the extent the law allows, our total liability to you is limited to the amount you paid for your current membership year. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
9. Changes and disputes
We may update these terms. If a change is significant we will tell you in the app or by SMS before it applies. These terms are governed by the laws of India.
10. Contact and grievances
Questions or complaints: support@phorixpass.com. We aim to reply within 2 working days and to resolve complaints within 30 days.